5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing excellent management processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, you can see whether they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you determine whether the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In the majority of instances they probably are, but it’s crucial to employ a system of verification and quality management to make sure that problems associated with the lack of performing these jobs do not begin to occur.
In this article we’ll discuss five (5) easy steps to improving your security guard service and attaining what you imagine as your perfect keyholding Enfield.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and inquire does it seem adequate.
It is also your security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to screen whether the guard is a fantastic match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from that shield and it gives you an opportunity to ask a different shield if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• How long is each new officer trained?
• How long does the security company double bank?
Determine the answer to every one of these questions and make certain that they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes on preparing a shield to operate at your property.
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as less of a part of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard company to monitor the time and log the action of these guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard company provides a way of making certain that each guard is safe and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your security while you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure that the adviser is not actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.